Technology Helpdesk

The Technology Service Request form is to be used for requesting service on existing hardware and software. All other requests, such as new hardware, new software, and moving of hardware, must be reviewed and recommended by your building administrator who will send it on to Central Office for approval.

Before you fill out a Technology Service Request Form, take a few moments to read over the Helpdesk Documents. You might be able to troubleshoot the problem, yourself, within a few minutes.

Technology Service Request Form
NOTE: If you get an 'Access Denied' error message when clicking on the Technology Service Request Form link above, please follow the directions listed below for 'Internet Help' for the browser you are using.

Remote Support
NOTE: You will need to have already submitted a technology request and have been contacted by a member of the IT department to use this option. If you get a 'Blocked Page' error message when clicking on the Remote Support link above, please follow the directions listed below for 'Internet Help' for the browser you are using.

Helpdesk Documents

Login Help**	Staff Login	This document will explain how staff should log in to the network.
Login Help**	Student Login	This document will explain how students should log in to the network.

Internet Help**	Internet Explorer	This document will explain how to configure the proxy settings for Internet Explorer.
Internet Help**	Netscape Navigator	This document will explain how to configure the proxy settings for Netscape Navigator.

**Ethernet Card / Cable	Enable LAN Card	This document will explain how to enable your LAN card if it has been disabled. Also check that the Ethernet cable is inserted securely into the Ethernet port on the back of the computer and to the data port on the wall.

Setup and Access webmail	Set GroupWise password	This document will explain how to setup a GroupWise password.
	Clear GroupWise password	This document will explain how to clear a GroupWise password.
	Access webmail	This document will explain how to access webmail. Please make sure you have a GroupWise password before trying this.

GroupWise 6 Help	Recover Sent Items Folder	This document will explain how to recover your "Sent Items" folder in GroupWise.
	Add / Restore a Column to GroupWise	This document will explain how to Add / Restore a column to GroupWise (i.e. To, From, Subject).
	Open attachments in the Default program	This document will explain how to set GroupWise to open attachments in the external default program instead of GroupWise (i.e. PDF's, Documents, Excel).
	Create Custom DL Lists	This document will explain how to create your own custom Distribution List.
	Address Book Recovery	This document will explain how to recover your address book
GroupWise 7 Help
	Junk Mail Handling	This document will explain how to setup and use Junk List Handling

MISSION STATEMENT: The mission of the MOUNT CLEMENS COMMUNITY SCHOOLS is to teach ALL students so that they achieve beyond expectations and meet the challenges of a diverse and rapidly changing world. -Adopted on July 8, 1991 by the Mount Clemens Board of Education